User Interviews

Spend time with interviewee(s) to find out their frustrations and current process to better enhance or design the application.

User interviews are an informative way to gather potential problems within the application. It helps understand from the users perspective how they use the application on a daily basis and what changes they would like to be made to make it more efficient or user friendly.

Steps

Identify a group of users to interview

Include representatives from different roles so you can get multiple perspectives and possible problems. Introduce the concept of user interviews to the people not familiar with it.

Schedule user interviews

User interviews can be scheduled via email introductions or through the product owner. Schedule in person meeting whenever possible. If the user is not able to meet in person, a remote meeting via Adobe Connect or Skype will do.

Designer and product manager lead the user inteviews

The designer or product manager lead the user interview with a list of prompted questions based on the application and developers needs.

The team takes notes

During user interviews, have at least 2 to 3 other team members taking notes during each interview and writing down direct quotes from the users, whenever possible. The more detailed the notes, the better.

Team compiles notes and schedules user interview synthesis

The designer or product manager will compile the team's notes and then schedule a time for the team to have a user interview synthesis meeting which will help determine the problems and summarize the needs of the users.

User Interviews

Steps

Related

Discovery